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General Terms and Conditions

1.    Ski School

(a) The "Snow Sigi Adventure" program of our Ski School
This offer is designed for children between their 2nd and 4th birthday, as they cannot be integrated into groups yet, because their stamina would not last long enough to complete a full group course.
This lesson lasts 50 minutes for one or two children in which the skiing instructor tries to teach them in a playful manner. On the days where a lesson is booked and taken we offer the equipment free of charge for the whole day. If the equipment is needed on days where no lesson is taken, we charge the price  for children up to the age of ten.

(b) Refund of missed instructions
Legally we are not obliged to refund in cash booked and paid for instructions. It will be our decision if and when to do so in cash or by voucher. 

(c) Cancellation of private instructions
Private instructions, especially off season and during school time, must be booked at least three days in advance by e-mail, with the following details:
- student's name or name of their legal representative
- their postal address
- their thelephone number

We reserve the right to charge a cancellation fee of € 10.00.
If cancelled by a minimum of 22 hours in advance, we will forgo the charge.

(d) Minimum number of participant
for 3-day courses:         4 people of same skiing ability
for 4 to 6-day courses:  6 people of same skiing ability
If the minimum number cannot be reached the full price for 4 resp. 6 people still has to be paid or personal training sessions are recommended.

2.     Equipment Hire

(a)  Age of consent of children
We require proof of identity of children above the age of fourteen resp. of the legal representative for children below that age. Otherwise we reserve the right to aske for a deposit or deny hire.

(b)  Identity of consumer
Before handover of the lease object a security has to be given. This can be a personal document, a passport or driving licence. The deposit of the security is not valid as a possible purchase price for the lease objects. Otherwise we reserve the right to deny hire. 

(c)  Hire categories for children
We have two price categories:
o   2 - 12 years of age
o   13 - 17 years of age
o   from the age of 18 the same as for adults

(d)  Special requests for equipment for children
In case of special requests for equipment for children between the age of 2 - 18 years from our VIP or TOP class range, the regular price, regardless of age, will be charged. 

(e)  Hire of equipment sets
When hiring skis and boots combined for more than three days the helmet for children incl. the age of 18 is free of charge. In case of an early return the full charge, also for the helmet, will apply. 

(f)  Our dual offer for kids (skis and boards)
This applies to children up to the age of 18, the second set is offered at half price.
In case of returns we reserve the right to charge regular prices for the replacement.

(g)  Duration
The rent is only valid for successive days.

(h)  Refunds

General business regulations for credit- or debit card payments apply. Cash payments will be refunded in cash.

In case of permature discontinuation for health reasons, a doctor's certificate will be required.
We reserve the right to charge halfe a day's fee for prematurely returned equipment on the first day.

(i)  Return of skiing equipment
Half-price:    09:00 - 13:00 hrs   or   12:00 - 17:00 hrs.
Please return the equipment no later than 16:50 hrs, otherwise we feel obliged to charge an administration fee of € 10.00.

3.     Sonn'Alm

Apartment  - General conditions for cancellations:
If cancelled up to 30 days before date of arrival, no fee will be charged.
Between 14 an 29 days before date of arrival 50 % of the first night will be charged.
If cancelled later or in case of no-show 100 % of the total price of the reservation will be charged.

Apartment  - Prepayment:
30 % of the total amount will be charged on the day of booking.

Apartment  - Meals:
There is no meal option with this room.

Apartment  - Taxes:
€ 45.00 cleaning fee per stay is excluded.
€ 1.50 community tax per person (from the age of 15) per stay is also excluded.



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